Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Loving Watches (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.lovinwatches.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.lovinwatches.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.lovinwatches.com
no bad
Ok
Received in good condition I thank the store.
Spasibo. Budem probovat
Nice product and fast delivery
OK
I ordered two watches, but one didn't work. After opening dispute, I was immediately sent a new one at no cost.
design is clean. good for kids
Cool Watch, soft silicone strap. The package came in the box, on the clock stickers themselves to avoid scratches. The functionality of the clock is also good, you can call and hear, see what happens to your child. Definitely recommend
very fast delivery
The watch is good, audibility too. Insert the card when the clock is off
Everything is fine
Fast shipping. The child is happy.
I'm happy. For such a price I expected the worst performance and quality. But the quality is very good, the plastic is pleasant to the touch, the strap is soft. In the set there is a spare bolt, a small screwdriver, magnetic charging. Thanks to the store, I recommend to everyone. Sent the parcel quickly. Before Almaty came for 30 days.
The goods came very quickly. the quality is good. The child is happy.
The goods came very quickly. The store answers the questions immediately. Although the goods came with a slight defect due to transportation, the seller without claims and in a short time sent a new watch. I recommend: the seller is a very decent person.
Survived the clock in 2 weeks St. Petersburg. Cool really liked the child a pity games Little (((I know if you can download them there?
The clock is delivered quickly, delivered home by courier. Externally, the description corresponds. Installed a regular SIM card beeline with a package of minutes and Internet. How to install SIM Card Watch show. After installing the SIM card, the watch reload. Installed the program where my children are registered every step, everything is transparent and clear. Connect through the app. Setting up hours also through the application, I.E. The phone on which the application, WH. Phone book, Time, etc. After installing the app button on/off-becomes SOS button. Turn off the phone only through the app. No silent mode and vibration mode. I.E. The volume of the incoming call on the watch is not reduced (((. No sensor removal from hand (((. But there is a callback-listening sound around the child without his knowledge and photos of the environment around the child. Pedometer is also not activated
Looks very good but not tried yet...
The goods came in the declared time. Packaging whole. The clock is working. After an hour of picking, the clock tuned and tied to the phone. Everything works Super, the child is happy, quickly figured out the menu. Seller recommend. Well done.
Delivery in 4 days, everything works, the child is satisfied,
The clock is cool, the child is very satisfied. To Kaluga came very quickly, for 4 days. The courier brought home. The downside is that there is no instruction in the Russian language, but this is not a problem now, the Internet to help
Watch cool! The child is delighted! Delivery is fast.
When we first bought the watch, we had a simcart problem. For 4.5 compliant simcartlar, you need to call the gsm operator and ask them to match your card to 2G. The other point you need to pay attention to is the Cartin hour takilis position. Your friend at the place where we got the line, your discreet fit. We solved the problem with the store's detailed gorsel failure. You can activate karti dogru by shutting down the clock after tactical. Detailed videos available on the Internet for other phone adjustments. /// Thnx for your helpful feedback. My daughter loves it so much!
Viskas