Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Loving Watches (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.lovinwatches.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.lovinwatches.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.lovinwatches.com
Order came quickly, packaged very well. Watch working fine but location is completely wrong what is really disappointing.Seller also put gifts like screen protector and minions stickers
The parcel in Peter was 66 days. Watch cool. How long will they work-let's see. Someone in the reviews writes that doubts about the water permeability of the watch... Now, the watch is not waterproof! The store on the site in the description of the goods it is written about: swim in the clock, wet the clock when washing-you can not. Read carefully the product description. With outgoing and incoming calls-audibility is good. I hear the baby, the baby hears me. The only thing, did not figure out how to call the child to listen to what is happening around him, without distracting the child from classes. If anyone knows, tell me.
Children are happy
The watch is very good but there is 1 but they are fast kindergarten
Watch Super store and recommend product. Super fast phone calls arrive, camera works
Good watch. Excellent quality. The battery holds well.
Quality bracelet. Fast reception on schedule. You have to buy a sim and the quality of the photos and mediocre but made the happiness of my 5 year old boy.
Very happy! Came as I expected apart some amazing gift Sticker
Delivery is almost a month taking into account that in Russia. simple, GPS is not, only the definition of the cellular operator, that is, there is no accuracy. Overall normal. According to the duration of work later I will write off.
Watch Super!! The child is happy. Everything works.
Everything is super. Very satisfied. And came quickly)))
The order is satisfied with all 100%. All as in the photo and in the description. Menu in Russian language. Everything works. Calls take well. The sound during the conversation is loud enough. Nice and elastic strap material. Bought for a child 6 years. For this age is exactly what you need. For the older, I think it will be as childish. Let's see how long they will last. Special thanks to the store!!! Shipping was super fast. To Kiev came in 10 days and I was worried that they in a month will not have time to reach. And the gift was put in a box. Shop and seller recommend.
Came quickly, very well packed. Thank you for the gift. In appearance Super. PR quality will be written later. Thank You
Delivery well oooochen long! And so everything is fine, the watch cute baby is delighted. Many functions so yourself in the work, but you can call and talk to the child.
The order was served, came to the Russian, as ordered, everything is fine, everything works :) thanks to the store :)
Super. Pakovanje odlično. Brza isporuka U Srbiju.
Watch good shipping fast store recommend
Everything is super! Delivery 10 days. The courier brought home. Connected through the application "where are my children". Everything works. Daughter is happy!!!
I did not check but I hope that they will work
The product is excellent! I recommend.
The watch is good, first the GSP was excellent, the child was tracked, but then the battery sat down, the network and data transmission disappeared and the connection with the child was lost, now the watch just lie ....
The parcel arrived quickly. Delivery, which is very nice, Courier. Performs its functions. All as in the description. So far only positive. Thank You
The watch work well. simcard inserted, calls accepted and performed, audibility is excellent!!!! order came quickly. thanks to the store for the gift. The child is satisfied with the watch and gift. we are happy with the purchase.
Took as a gift to the child. I haven't handed it yet. Seller gift put stickers
First off all the store is really helpful..he answered all my questions and solved them one by one..the watch works perfectly..i will buy 3 more from this seller for my friends..thaks